❓ Help & Support

The Help & Support section provides direct access to essential documentation, guides, and certifications — and is the same for all user roles.

📘 Main Panels

When you open this section, you’ll see three main support modules:

• Intro to Measuring

  • A step-by-step visual guide to help you understand how to set up and use dimensioners correctly.

  • Includes examples for Parcel, Pallet, Motion, and a specific layout for Parcel-OCR.

• User Manual

  • Allows you to download the official PDF manual for each type of dimensioner: Parcel, Pallet, and Motion.

• Customer Support

  • Direct access to contact information to get additional assistance.

🏷 NTEP Certification Downloads

Below the guide cards, you’ll find expandable sections for:

• Parcel

• Pallet

Each section includes a button to download the official NTEP certificate.

📚 Intro to Measuring Guide Content

Clicking Access the guide on the Intro to Measuring card leads to a visual guide broken into multiple illustrated steps:

1. Sensor and Component Overview

2. Leveling the Cameras

3. Avoiding Field-of-View Interference

4. Clear Scale Area (Parcel)

5. Clearing Scale Interference (Parcel)

6. Conveyor Setup (Motion)

7. Sensor Alignment for Motion Devices

🔍 Tip: Review this section before requesting support to speed up diagnosis and avoid unnecessary interventions.